Whether you have a question about our content or need help with your account, you've come to the right place. This page explains what our editorial inbox handles, how to reach Leon's player support, and what to have ready so the first reply can actually solve your problem.
Before you write to us
Our editorial team at [email protected] answers questions about the content on this site – articles, guides, factual corrections, and general enquiries about what we publish. We typically respond within 48 hours during UK business hours.
We cannot process account requests, handle deposits or withdrawals, reset passwords, or intervene in disputes with the operator. For anything account-related, you need to contact Leon's own support team directly – we've covered how to reach them below.
What to have ready
If you're writing about a technical issue, a bonus that didn't credit, a withdrawal that's been pending longer than expected, or verification documents you've submitted, gather these details before you send your message:
- The email address registered to your account
- The approximate date and time the problem occurred
- Any reference number or transaction ID shown on screen
- Screenshots of error messages or account screens (with sensitive details redacted)
Support can pull your account history much faster when you provide this context upfront. A message that says "my withdrawal isn't working" takes three or four exchanges to resolve; one that says "I requested a withdrawal of €200 on 22 October at 14:30 GMT, reference WD-847392, and it's still pending" usually gets answered in one reply.
Reaching Leon's player support
For account help – registration, deposits, withdrawals, bonuses, verification, or technical problems – contact the operator's support team. Leon offers email support at [email protected] and a live chat service available around the clock.
Live chat is the faster option for urgent questions during active play. Email works better for complex enquiries that need documentation attached, such as identity verification queries or payment method changes. Both channels are staffed 24/7.
What happens next
Once you've sent your message, you'll receive an acknowledgment within one business day confirming we've received it. Most queries are resolved in that first reply. If your question needs escalation – for example, a factual correction that requires checking source documents – we'll let you know the expected timeframe.
During busy periods or UK public holidays, responses may take slightly longer. We work through enquiries in the order they arrive, prioritising account-access issues and payment disputes.
Complaints and escalation
If you're unhappy with a response from Leon's support team, or if a dispute hasn't been resolved to your satisfaction, you have the right to escalate. The operator is licensed by the Gaming Control Board of Anjouan, and formal complaints should be directed to that authority if internal resolution fails.
For issues specifically with content published on this site, write to us at [email protected] with "Complaint" in the subject line. We'll acknowledge your message within 24 hours and provide a substantive response within five working days.
Responsible gambling support
If you need help with gambling, free and confidential support is available in the UK through GamCare (National Gambling Helpline: 0808 8020 133, 24/7) and BeGambleAware. You can self-exclude across all licensed sites using GamStop, or block gambling sites on your devices with Gamban or BetBlocker.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.